Crucial Conversations: Tools for Talking When Stakes Are High
by McMillan; Switzler; Patterson; Grenny
Crucial Conversations gives tools to:
Prepare for high-stakes situations
Transform anger & hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive
The Four Agreements: A Practical Guide to Personal Freedom
by Don Miquel Ruiz
The Four Agreements gives four principles to create happiness in your life. Adopting and committing to these principles is simple. Actually living and keeping them can be very difficult; but life-changing.
Watch the video to hear Ann Rosser discuss leadership.